360° degree collections activities
BUY IT BY: SaaS subscription / users
Administrative y pre-legal
Optimize the collections of your clients in the prelegal collections ensuring that they have an excellent customer experience and ensuring that the process is efficient and as automated as possible.
Payment Agreements
Manage all types of special negotiations such as payment agreements, refinancing, restructurings, payments in kind, in controlled automated process.
Legal
Centralize the registration, follow-up, and control of legal collections following the policies and processes defined by your organization.
Field Collections
Ideal tool for your field collectors to perform a more effective collection process by integrating: Google Maps, Optimal Routing, Real Time Updates.
UNIFIED COLLECTIONS PLAN
TRADITIONAL + DIGITAL
DIGITAL CHANNELS
Digital Channels
Administer and manage all digital channels (WhatsApp, Chatbots, Callbots, email and SMS) in the cloud.
STRATEGIES AND COLLECTIONS CHANNEL USAGE
Smart segmentation
Is based on priorcontact results.
Demographic scoring
Is based on collections activity results.
Timeline
Segmentation, channel combination and frequency control.
Process workflow
Definition of processes, management of payment agreements according to risk and control of authorization levels.
It is time to automate and improve the customer experience of your collections process.
iUCollect is the most versatile and complete cloud solution on the market. It can improve your collections results by over 300% without compromising your results and the security of your client’s data.
Featured Features
Channel Orchestration
Predefined reports
Self-service with payment agreements
Management of external agents
Chat with transfer to agents
Integration with predictive dialers
Automatic control of frequency and number of contact attempts
iUCollect, a debt collection platform
Integration of new digital technologies such as Bots and WhatsApp to your collections process that will allow you to integrate all the contact channels that your customers use such as WhatsApp, Chatbots, Callbots, email and SMS in an easy, coordinated and effective way.
Results you can obtain
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Increased portfolio recovery
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Full collections history traceability
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Process optimization and operational savings
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Improve the customer experience
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Increased first contact resolution
What will iUCollect give me?
Reduction of provisions
Increased contact efficiency
Intelligent chatbots
Digital collections activity using multiple channels (WhatsApp, Chatbots, Callbots, e-mail and SMS)
Reports
Centralized management information available in customizable reports and dashboards.
Self-service
To self-select payment agreements or promises to pay 24 hours a day, 7 days a week.
Data security
We have ISO/IEC 27001 security certifications to safeguard customer data.
