User roles
Agent
Users can perform telephone collections. The platform allows you to record the results of all collections activities, update demographic data quickly and intuitively, automatically controlling the agent’s agenda, variables for recording promises, alerts, escalations, priorities, workflows, etc.
• Telephone Collections
• Promises to Pay
• Manual Agent Agenda Distribution with Filters
• Demographic data
• Escalation rules
• Standard Reports
• Promises to Pay
• Manual Agent Agenda Distribution with Filters
• Demographic data
• Escalation rules
• Standard Reports
Administrador
This user can adjust and change the parameters related to strategies (control of the flow of actions, control of conditions to agree and fulfill the promises, administration of work lists and portfolio distribution in general (criteria of distribution, capacity, permanence, ordering, etc.), configuration of actions, non-payment reasons, scoring, Ldap, letters, scripts, alerts, etc.
• Strategy Engine
• Self-service
• Collections activity configuration (action, effect, contacts)
• Non-payment reasons
• Automatic Distribution through Predefined Filters
• Scoring (of demographic and telephone numbers based on collections results)
• Self-service
• Collections activity configuration (action, effect, contacts)
• Non-payment reasons
• Automatic Distribution through Predefined Filters
• Scoring (of demographic and telephone numbers based on collections results)