Agent roles
Manager
iUCollect allows users to make special payment agreements with customers through flexible payment plans with predetermined rules (interest, period, etc.). Additionally, the system allows you to simulate online the entire negotiation and make adjustments with the customer to reach a final agreement.
Negotiation management
Online simulation
Formalization document generation
Flow agreement management
Execution of reports
Self-service
Online simulation
Formalization document generation
Flow agreement management
Execution of reports
Self-service
Administrator user
You will be able to manage strategies, types of negotiations, relief plans (maximum # of installments, waivers, special installments within the plan, conditions on which they apply, incentives for good behavior, calculation of fees, grace days, flow), levels of approval of negotiations and manage lists and distribution in general.
Strategy Engine
Types of negotiations
Relief plans
Approval levels
Negotiation stages
Manual delivery
Automatic delivery
Selfservice
Types of negotiations
Relief plans
Approval levels
Negotiation stages
Manual delivery
Automatic delivery
Selfservice